All appointments must be booked online through our website or by phone. A deposit of is required to secure your booking and will be deducted from your total service cost on the day of your appointment. Appointments are not confirmed until your deposit is received.

We require at least 12 hours’ notice to cancel or reschedule an appointment.

• Cancellations or reschedules made with less than 12 hours’ notice will result in the deposit being forfeited.

• No-shows will esult in the deposit being forfeited.

Please arrive on time to ensure you receive your full service.

• If you are more than 30 minutes late, your appointment may need to be shortened or rescheduled, and your deposit may be forfeited.

• We do not offer refunds for change of mind.

• If you are not satisfied with your service, please contact us within 48 hours, and we will offer a complimentary adjustment where appropriate.

• Refunds will only be provided where required by Australian Consumer Law.

• Please inform us of any allergies, sensitivities, or medical conditions before your appointment.

• We reserve the right to refuse service if it may compromise your health or safety.

• We collect your name, contact details, and appointment history to manage bookings and send appointment reminders. Your information is stored securely and never shared without your consent, except where required by law. By booking with us, you agree to our terms and policies.